This year, Luxury Family Hotels is implementing a new inspirational Leadership Programme designed to further enhance guest experiences as well as to foster long-term guest loyalty.

To deliver this, Luxury Family Hotels has partnered with Dr. Veronica Burke, Director and Founder of Performance Impact Ltd (whose expertise is transformational change within businesses) to create this pioneering development opportunity for every Head of Department in the hotel group.

The Programme, which reinforces the Group’s commitment to personal and professional development in the Industry, will build critical leadership and management techniques with the aim of supporting a new generation of leaders who are committed to driving meaningful change within themselves, their teams, and the company.

Commencing in February, the first year of the Programme will comprise four modules:
  • The Journey,
  • The Business,
  • The People, and
  • The Leaders

Each module will translate evidence-based concepts into meaningful practice, empowering employees to deliver business impact through their knowledge. Throughout the Programme participants will be immersed in the Company’s values and cultural pillars –Time, Place, Family & Memories, and they will learn how to build cultures that are guest-centric, values-driven and results focused.

Commenting on the Programme, Veronica said:

“I am delighted to be a partner in such an ambitious and visionary development programme. Leadership is vital at all levels in the Industry and this opportunity will provide a critical benchmark for excellence.”

Simon Maguire, Managing Director for Luxury Family Hotels says:

“It’s a great time to be part of Luxury Family Hotels and we are investing heavily in our product including the current full refurbishment of Fowey Hall Hotel which is due to re-open in mid-February. In line with this, it’s vital that we invest in our people. The Leadership Programme is designed to empower our leaders to make informed decisions that will enhance our hotels and our customer experience.”

Commenting on the Programme, Alistair N Sandall FIH, Head of Professional Development at Institute of Hospitality says:

“We were delighted to endorse Luxury Family Hotels Customer Service Training programme last Autumn and very much look forward to working with them over the coming months with a view to endorsing their great new Inspirational Leadership Programme initiative. It is great to see such an innovative programme leading the way in terms of professional development within hotels.”

Dr. Veronica Burke was the Director of the Cranfield Talent Development programme for 13 years at Cranfield University School of Management, which is one of the flagship MI Scholarship programmes attended by high potential candidates from across the hospitality industry. She has worked with the scholarship team throughout this time on the selection, development and on-going support for candidates and continues to maintain close relationships with many of the alumni, through their membership of the St Julian’s Scholars. Veronica is known for her engaging and innovative style and her approach, grounded in applied and practical work, focuses on leadership development, organisational change and personal performance.


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