Diamondair International
Airport and Platform Concierge services in demand as worried travellers seek professional help to get through airports and train stations on first trip post lockdown

The world’s leading global provider of luxury meet and assist services, DiamondAir International, is reporting an increase in demand for its concierge services as travellers request help to get through airports and busy train stations on their first trip post lockdown.

As people start travelling again, one of the areas they are most concerned about is how they can avoid busy airport terminals and crowded train stations with the minimum of interaction.

Christina Lawford, Founder and Managing Director of DiamondAir International, says:

“Often the most stressful part of travel is getting through the airport or train station to the final mode of transport. Inevitably airports are busy and confusing places with numerous queues and this, combined with locating where you need to check in, drop your bags, and get through security, creates maximum tension the best of times.”

“Currently, travellers’ worries are even more heightened as we gradually come out of lockdown and our services help remove this stress. They are designed to run effortlessly from the moment you arrive at the airport or station and can continue until you arrive at your final destination.”

The company regularly deals with the rich and famous, business travellers, individuals, and families all over the world. Since lockdown has eased, it has reported a 200 per cent increase in calls and increased traffic to its website as travellers seek assistance through airports. Its three key services are:

Airport Concierge Service

Available in 600 destinations, this service enables traveller to get through the airport as quickly and efficiently as possible and is available on departures, arrivals and transits.

A DiamondAir Airport Concierge Agent is ready to greet travellers on arrival kerbside and will assist them through check in, escort through security and assist through all additional passenger health and screening protocols pre and post flight. Baggage porters can be arranged to collect and transfer luggage, with sanitisation of bags provided upon arrival (subject to airport). The Agent will ensure dwell time is minimised in the congested passenger areas of the airport and take care of any common use touch screens.

If a lounge has been booked, traveller/s will be escorted there while waiting to board. A boarding time will be arranged with the DiamondAir Airport Concierge Agent who will then collect traveller/s from the lounge and escort to the aircraft, avoiding busy areas and removing any unnecessary stress encountered before take off. The same process takes place at arrivals, with the Concierge Agent assisting traveller/s through immigration, baggage reclaim and customs, and escorting traveller/s to their final mode of transport. For those who have connecting flights, the Concierge Agent will escort to the onward gate, and has the benefit of knowing the layout of the airport and most efficient ways around it.

Airport By Invitation

This premium and bespoke service makes the private jet experience available without the price tag but with all the benefits of using a private terminal, taking travellers from airside to kerbside and vice versa. It is accessible in more than 80 airport locations.

Tailored to the needs of the individual, looking for the ultimate in discretion, privacy and exclusivity between plane side and kerb side, it provides transport to and from the tarmac to VIP suite, completely exclusive for a traveller/ travellers. The suite is sanitised after each use, includes a butler service and clients can also access entertainment or spa services, personal shopping and catering.

As part of the Airport By Invitation service, security, customs and immigration checks are carried out individually in the private suite, avoiding other passengers in congested areas. Those travelling via this service are able to relax in luxurious surroundings, while the DiamondAir Agent coordinated the transfer of baggage.

Boarding and disembarking is made simple with a private tarmac transfer from the lounge to the aircraft with fully sanitised vehicles for optimum safety measures.

Platform Concierge

This service runs from train side to kerb side across major worldwide rail stations. DiamondAir’s Platform Concierge Agent provides a luxury meet and assist service, helping to support travellers’ end to end transit across the world’s busiest stations. This can include help with travel schedule monitoring and coordinating all travel arrangements. This service can benefit not only business travellers but also individuals, families and groups and provides valuable local on-the-ground knowledge. Assistance is available on both arrival and departure to minimise dwell time in the busy passenger areas.

New for 2020

Ahead of the summer getaway, DiamondAir International’s new Family Getaway package offers all the benefits of the above Airport Concierge Service and costs £150 including VAT for a family of four with the optional extra of adding access to an airport lounge if the family wishes. The service includes a baggage porter and the use of pushchairs to and from the aircraft – fully sanitised after each use – and assistance with hand luggage.

Christina Lawford adds:

“Our Family Getaway package not only caters for those with young children but also young passengers travelling alone, nervous flyers or inexperienced travellers who simply appreciate a guiding hand. We aim to make the airport experience as enjoyable as possible at the beginning and at the end of a holiday.”

DiamondAir Airport Concierge Agents can also escort families to the children’s play area and its CRB-checked Agent can oversee children if parents wish to do some last minute shopping before take off.

  • Airport Concierge starts from £150 for up to 2 passengers
  • Family Getaway service starts from £150 for a family of 4
  • Airport By Invitation starts from £170.00 per person
  • Platform Concierge starts from £150

For bookings please:

DiamondAir International’s services now incorporate further safety and precautionary measures which are continuously monitored and adapted in alignment to local Government advice and guidelines, and as travel policies and border controls change globally, so will its service protocols.

All its Airport Concierge Agents wear PPE whilst at the airport, handshaking will not be observed and it continues to monitor its frontline staff. Social distancing is adhered to between the Airport Concierge Agent and passengers at all times.


MB Communications Ltd

Complete the form below to send us a message.
We will get back to you within 24 hours.

    +44 (0)208 876 8444
      Phone Us