Airport and Platform Concierge services in demand as worried travellers seek professional help to get through airports and train stations on first trip post lockdown

The world’s leading global provider of luxury meet and assist services, DiamondAir International, is reporting an increase in demand for its concierge services as travellers request help to get through airports and busy train stations on their first trip post lockdown.

As people start travelling again, one of the areas they are most concerned about is how they can avoid busy airport terminals and crowded train stations with the minimum of interaction.

Christina Lawford, Founder and Managing Director of DiamondAir International, says:

“Often the most stressful part of travel is getting through the airport or train station to the final mode of transport. Inevitably airports are busy and confusing places with numerous queues and this, combined with locating where you need to check in, drop your bags, and get through security, creates maximum tension the best of times.”

“Currently, travellers’ worries are even more heightened as we gradually come out of lockdown and our services help remove this stress. They are designed to run effortlessly from the moment you arrive at the airport or station and can continue until you arrive at your final destination.”

The company regularly deals with the rich and famous, business travellers, individuals, and families all over the world. Since lockdown has eased, it has reported a 200 per cent increase in calls and increased traffic to its website as travellers seek assistance through airports. Its three key services are:

Airport Concierge Service

Available in 600 destinations, this service enables traveller to get through the airport as quickly and efficiently as possible and is available on departures, arrivals and transits.

A DiamondAir Airport Concierge Agent is ready to greet travellers on arrival kerbside and will assist them through check in, escort through security and assist through all additional passenger health and screening protocols pre and post flight. Baggage porters can be arranged to collect and transfer luggage, with sanitisation of bags provided upon arrival (subject to airport). The Agent will ensure dwell time is minimised in the congested passenger areas of the airport and take care of any common use touch screens.

If a lounge has been booked, traveller/s will be escorted there while waiting to board. A boarding time will be arranged with the DiamondAir Airport Concierge Agent who will then collect traveller/s from the lounge and escort to the aircraft, avoiding busy areas and removing any unnecessary stress encountered before take off. The same process takes place at arrivals, with the Concierge Agent assisting traveller/s through immigration, baggage reclaim and customs, and escorting traveller/s to their final mode of transport. For those who have connecting flights, the Concierge Agent will escort to the onward gate, and has the benefit of knowing the layout of the airport and most efficient ways around it.

Airport By Invitation

This premium and bespoke service makes the private jet experience available without the price tag but with all the benefits of using a private terminal, taking travellers from airside to kerbside and vice versa. It is accessible in more than 80 airport locations.

Tailored to the needs of the individual, looking for the ultimate in discretion, privacy and exclusivity between plane side and kerb side, it provides transport to and from the tarmac to VIP suite, completely exclusive for a traveller/ travellers. The suite is sanitised after each use, includes a butler service and clients can also access entertainment or spa services, personal shopping and catering.

As part of the Airport By Invitation service, security, customs and immigration checks are carried out individually in the private suite, avoiding other passengers in congested areas. Those travelling via this service are able to relax in luxurious surroundings, while the DiamondAir Agent coordinated the transfer of baggage.

Boarding and disembarking is made simple with a private tarmac transfer from the lounge to the aircraft with fully sanitised vehicles for optimum safety measures.

Platform Concierge

This service runs from train side to kerb side across major worldwide rail stations. DiamondAir’s Platform Concierge Agent provides a luxury meet and assist service, helping to support travellers’ end to end transit across the world’s busiest stations. This can include help with travel schedule monitoring and coordinating all travel arrangements. This service can benefit not only business travellers but also individuals, families and groups and provides valuable local on-the-ground knowledge. Assistance is available on both arrival and departure to minimise dwell time in the busy passenger areas.

New for 2020

Ahead of the summer getaway, DiamondAir International’s new Family Getaway package offers all the benefits of the above Airport Concierge Service and costs £150 including VAT for a family of four with the optional extra of adding access to an airport lounge if the family wishes. The service includes a baggage porter and the use of pushchairs to and from the aircraft – fully sanitised after each use – and assistance with hand luggage.

Christina Lawford adds:

“Our Family Getaway package not only caters for those with young children but also young passengers travelling alone, nervous flyers or inexperienced travellers who simply appreciate a guiding hand. We aim to make the airport experience as enjoyable as possible at the beginning and at the end of a holiday.”

DiamondAir Airport Concierge Agents can also escort families to the children’s play area and its CRB-checked Agent can oversee children if parents wish to do some last minute shopping before take off.

• Airport Concierge starts from £150 for up to 2 passengers
• Family Getaway service starts from £150 for a family of 4
• Airport By Invitation starts from £170.00 per person
• Platform Concierge starts from £150

For bookings please:

• Call: 020 8897 9183
• Email: reservations@diamondairinternational.com
• Website: https://diamondairinternational.com

DiamondAir International’s services now incorporate further safety and precautionary measures which are continuously monitored and adapted in alignment to local Government advice and guidelines, and as travel policies and border controls change globally, so will its service protocols.

All its Airport Concierge Agents wear PPE whilst at the airport, handshaking will not be observed and it continues to monitor its frontline staff. Social distancing is adhered to between the Airport Concierge Agent and passengers at all times.

The world’s leading global provider of luxury meet and assist services, DiamondAir International, has appointed London based Maria Boyle Communications Ltd to handle its global PR

DiamondAir International regularly deals with the rich and famous, business travellers, individuals, and families all over the world. Since lockdown has eased, it has reported a 200 per cent increase in calls and increased traffic to its website as travellers seek assistance through airports. The company has previously handled PR in house and this is the agency’s first external appointment.

Christina Lawford, Founder and Managing Director of DiamondAir International, says:

“We are the pioneers of the global concierge business and our services are available at more than 600 airports and railway stations globally. We felt now it was an important time to communicate with new travellers, reassure existing clients and generally go up a gear in relation to our communications.”

“Maria is a smart operator and very well connected in the sectors we work in. We’re really looking forward to working with her and her team.”

Maria Boyle, Director, Maria Boyle Communications Ltd, comments:

“Currently, travellers’ worries are even more heightened as we gradually come out of lockdown and DiamondAir International’s services help remove this stress.“

“We are delighted to have been appointed to help further build the brand and promote its range of services which really are the best in the business.”

Based in an airside office overlooking the Heathrow runway in its World Business Centre, DiamondAir International trades in five currencies and employs a staff of 70. Its three key services are:

1. Airport Concierge Service: Available in 600 destinations, this service enables traveller to get through the airport as quickly and efficiently as possible and is available on departures, arrivals and transits.
2. Airport By Invitation: this premium and bespoke service makes the private jet experience available without the price tag but with all the benefits of using a private terminal, taking travellers from airside to kerbside and vice versa. It is accessible in more than 80 airport locations.
3. Platform Concierge: This service runs from train side to kerb side across major worldwide rail stations. Assistance is available on both arrival and departure to minimise dwell time in the busy passenger areas.

Maria Boyle Communications Ltd clients include Mayfair jewellery Hancocks London, L’Oreal UK & Ireland, Luxury Family Hotels, Thornbury Castle and international bestselling author Barbara Taylor Bradford OBE.

For bookings please call 020 8897 9183, email reservations@diamondairinternational.com or go to https://diamondairinternational.com

#thereisnolockdownonhope

On 28th May 2020, World Hunger Day, Fabergé is proud to reveal a new Rose Gold Rainbow Surprise Locket, raising funds for The Hunger Project’s COVID-19 Appeal until 31st August 2020. This beautiful piece comes with a heartfelt message embedded within as 50% of the purchase price* from the sale of each piece will be donated to The Hunger Project UK, in support of their work empowering people across Africa, South Asia and Latin America. In conjunction with this launch, Fabergé will also be donating 50% of the purchase price* from sales of their Colours of Love Multicolour and Rainbow Fluted Rings to the appeal.

*Excluding VAT
The Hunger Project UK is a registered charity (number 1164839)

The rainbow has become a symbol of hope, unity and solidarity during the COVID-19 pandemic, a reminder that after darkness comes light. Fabergé was inspired by this emblem of hope and has created a new surprise locket with a rainbow nestled inside to show support for those in crisis, and those working hard to protect the vulnerable.

“During this challenging time, we must all stand together and show solidarity with global communities. At Fabergé, we are incredibly proud to be able to support The Hunger Project who are working hard to fight the spread and mitigate the impact of COVID-19 in communities across Africa, South Asia and Latin America. We have so much gratitude to all those dedicating their time to keep people safe and well. We are keen to put our customers’ purchasing power to good use during this time of global need.”

Antony Lindsay, Managing Director at Fabergé

The 18k rose gold egg locket opens at the touch of a diamond button to reveal a vibrant lacquered rainbow hidden within. The bursts of red, yellow and blue are accented with 3 round white diamonds and 1 round Gemfields emerald to symbolise light after a storm. Fabergé chose The Hunger Project as their charity partner for this initiative after learning about their sustainable ethos and grassroots mobilisation to empower and support communities during this pandemic and beyond. The Hunger Project believes that people are extraordinary and supports them to become agents of change in their communities so they can end hunger themselves, for good. The organisation’s sustainable approach means that in response to the pandemic, The Hunger Project has been able to mobilise over 500,000 trained, local leaders in 12 countries around the world to help spread correct information and support to communities at risk, to make sure no-one is left behind.